Lucas M.
FR · 11 reviews
Transfer lost for two weeks
There is no phone line and the chat bot goes in circles. A transfer to my family vanished for two weeks and support had no answers.
Date of experience: 16 Oct 2026
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- Samuel A.
GB · 12 reviews
Account frozen without warning
Closing my account took over a month of emails. There is no phone line and the chat bot goes in circles. The rate shown before sending was not the rate I got.
Date of experience: 27 Sept 2026
- Omar H.
LB · 9 reviews
Fine for daily use
The app is good but identity checks took a week longer than promised. Support is polite but scripted.
Date of experience: 27 Jul 2026
- Daniel K.
KR · 13 reviews
Impossible to reach anyone
My account was frozen for a routine check and I could not pay rent for nine days. There is no phone line and the chat bot goes in circles.
Date of experience: 1 Jul 2026
- Hannah N.
CZ · 11 reviews
Okay but the fees add up
The app is good but identity checks took a week longer than promised.
Date of experience: 25 Jun 2026
- Zara A.
PK · 11 reviews
Account frozen without warning
There is no phone line and the chat bot goes in circles. My account was frozen for a routine check and I could not pay rent for nine days.
Date of experience: 1 Jun 2026
- Maya L.
SE · 12 reviews
Okay but the fees add up
Everything works, though the transfer limits are lower than I need. Support is polite but scripted.
Date of experience: 21 Apr 2026
- Grace O.
NG · 13 reviews
Account frozen without warning
Closing my account took over a month of emails. My account was frozen for a routine check and I could not pay rent for nine days.
Date of experience: 28 Apr 2026
- Chloé M.
BE · 11 reviews
Transfer lost for two weeks
The rate shown before sending was not the rate I got.
Date of experience: 20 Mar 2026
- Ravi K.
GB · 13 reviews
Exchange rate was not as shown
My account was frozen for a routine check and I could not pay rent for nine days.
Date of experience: 5 Feb 2026